Return Policy
Please be note that for the safety of all of our customers, we cannot accept exchanges or returns as we cannot verify if the product was opened and/or used. However, we understand that sometimes the wrong product is sent. If that happens, please contact customer service at customerservice@botanicalspirits.com within 10 business days of receipt to arrange for a re-shipment of your corrected order at our expense. You must ship the incorrect item back to us within 5 business days in its original packaging with your packing slip enclosed. Once we verify that the item(s) was incorrect, we will re-ship the correct item(s).
Damaged in Shipping
If your shipment was damaged in transit, contact customer service at customerservice@saffiyahbotanicals.com. You must ship the damaged item(s) back to us within 10 business days of receipt in its original packaging with your packing slip enclosed. Once we verify that the item(s) were damage, we will at our decision give a full refund of the purchase price or replacement of the product(s). All shipping costs for damaged item(s) during transit to be return to Saffiyah Botanicals Holistic Care, LLC shall be at the expense of the customer.
Order Adjustment or Cancellation
Orders may be canceled or adjusted at any time prior to shipment, by contacting customer service before 1pm of the day you placed the order. If you would like to cancel or make adjustment to an order, you must send an email to sales@saffiyahbotanicals.com. Once orders are shipped the sale is considered final and cannot be canceled.
Saffiyah Botanicals Holistic Care, LLC cannot accept change of shipping address requests after an order has been processed. Should you require a complete change of “Ship To” information, you will be required to cancel your order and re-enter it. Orders cancellation policy applies.